Shipping & Returns

SHIPPING & DELIVERY

Delivery Costs are automatically worked out as you shop (they are dependant on weight/volume & Country/Region) and will show once you have reached the checkout pages. If you are not based in the UK, please register your details on our website and then delivery costs will be calculated for whichever region you have registered under.

GENERAL INFORMATION

Please note that your delivery may take longer during sale, store vacations or other busy periods.

For orders placed before 12pm Mon-Fri (excluding bank/public holidays) we will endeavour to arrange a courier to collect that same day but this is not always possible. Orders placed during the weekend are shipped on Monday (or on Tuesday if Monday is a Bank Holiday).

Please note that the term ‘Next Day Delivery’ does not include shipping or delivery on Saturdays or Sundays.

TERMS  & CONDITIONS OF SALE

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE FOR ANY REASON AT ANY TIME.

YOU UNDERSTAND THAT YOUR CONTENT (NOT INCLUDING CREDIT CARD INFORMATION), MAY BE TRANSFERRED UNENCRYPTED AND INVOLVE (A) TRANSMISSIONS OVER VARIOUS NETWORKS; AND (B) CHANGES TO CONFORM AND ADAPT TO TECHNICAL REQUIREMENTS OF CONNECTING NETWORKS OR DEVICES. CREDIT CARD INFORMATION IS ALWAYS ENCRYPTED DURING TRANSFER OVER NETWORKS.

YOU AGREE NOT TO REPRODUCE, DUPLICATE, COPY, SELL, RESELL OR EXPLOIT ANY PORTION OF THE SERVICE, USE OF THE SERVICE, OR ACCESS TO THE SERVICE OR ANY CONTACT ON THE WEBSITE THROUGH WHICH THE SERVICE IS PROVIDED, WITHOUT EXPRESS WRITTEN PERMISSION BY US.

MODIFICATIONS TO THE SERVICE AND PRICES

PRICES FOR OUR PRODUCTS ARE SUBJECT TO CHANGE WITHOUT NOTICE. AS WELL AS SELLING VIA THE WEBSITE, WE SELL OUR PRODUCT THROUGH OUR STORE. NORMALLY, PRICES ON THE WEBSITE ARE THE SAME AS THE PRICES IN CATALOGUES, OR ON OFFER IN OUR STORE. HOWEVER, PRICES MAY DIFFER WITH A CATALOGUE (OR A STORE) BECAUSE: (I) WE HAVE A SPECIAL OFFER ON THE WEBSITE, IN A CATALOGUE OR IN A STORE (II) THE CATALOGUE YOU HAVE MAY HAVE BEEN REPLACED BY A MORE UP TO DATE CATALOGUE. AS A RESULT, WE CANNOT GUARANTEE THAT ALL PRICES ARE THE SAME. WE RESERVE THE RIGHT TO AMEND PRICES THROUGHOUT THE LIFE OF THE CATALOGUE WITH PRICES BEING CORRECT AS OF GOING TO PRINT. STORE PRICES CAN ONLY BE MET IN THE STORE WHERE THE GOODS ARE OFFERED.

WE RESERVE THE RIGHT AT ANY TIME TO MODIFY OR DISCONTINUE THE SERVICE (OR ANY PART OR CONTENT THEREOF) WITHOUT NOTICE AT ANY TIME.

WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD-PARTY FOR ANY MODIFICATION, PRICE CHANGE, SUSPENSION OR DISCONTINUANCE OF THE SERVICE.

PRODUCTS OR SERVICES

CERTAIN PRODUCTS OR SERVICES MAY BE AVAILABLE EXCLUSIVELY ONLINE THROUGH THE WEBSITE. THESE PRODUCTS OR SERVICES MAY HAVE LIMITED QUANTITIES AND ARE SUBJECT TO RETURN OR EXCHANGE ONLY ACCORDING TO OUR RETURN POLICY.

WE HAVE MADE EVERY EFFORT TO DISPLAY AS ACCURATELY AS POSSIBLE THE COLORS AND IMAGES OF OUR PRODUCTS THAT APPEAR AT THE STORE. WE CANNOT GUARANTEE THAT YOUR COMPUTER MONITOR’S DISPLAY OF ANY COLOR WILL BE ACCURATE.

WE RESERVE THE RIGHT, BUT ARE NOT OBLIGATED, TO LIMIT THE SALES OF OUR PRODUCTS OR SERVICES TO ANY PERSON, GEOGRAPHIC REGION OR JURISDICTION. WE MAY EXERCISE THIS RIGHT ON A CASE-BY-CASE BASIS. WE RESERVE THE RIGHT TO LIMIT THE QUANTITIES OF ANY PRODUCTS OR SERVICES THAT WE OFFER. ALL DESCRIPTIONS OF PRODUCTS OR PRODUCT PRICING ARE SUBJECT TO CHANGE AT ANYTIME WITHOUT NOTICE, AT THE SOLE DISCRETION OF US. WE RESERVE THE RIGHT TO DISCONTINUE ANY PRODUCT AT ANY TIME. ANY OFFER FOR ANY PRODUCT OR SERVICE MADE ON THIS SITE IS VOID WHERE PROHIBITED.

WE DO NOT WARRANT THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

ORDER PROCESS

ALL ORDERS THAT YOU PLACE ON THIS WEBSITE WILL BE SUBJECT TO ACCEPTANCE IN ACCORDANCE WITH THESE TERMS AND CONDITIONS.

WHEN YOU PLACE AN ORDER ON OUR WEBSITE WE SHALL EMAIL YOU AN ACKNOWLEDGEMENT DETAILING THE PRODUCT YOU HAVE ORDERED. THIS EMAIL IS NOT AN ORDER CONFIRMATION OR ORDER ACCEPTANCE FROM THE BEAUTY INSIDER NG.

EITHER WAY, YOU SHOULD CONTACT US BY EMAIL HELPME@THEBEAUTYINSIDERNG.COM IF BY ANY REASON THIS EMAIL HAS NOT REACHED YOU.

ACCEPTANCE OF YOUR ORDER FOR GOODS AND THE COMPLETION OF THE CONTRACT BETWEEN YOU AND THE BEAUTY INSIDER WILL TAKE PLACE WHEN YOUR GOODS ARE DISPATCHED: WE WILL EMAIL YOU THAT YOUR GOODS HAVE BEEN DISPATCHED SO YOU CAN FOLLOW THE PROGRESS OF THE DELIVERY.

RETURNS

WE ARE HAPPY TO OFFER A FULL REFUND OF THE PRICE PAID FOR THE PRODUCT WITHIN 14 DAYS OF PURCHASE.  WE CAN ONLY ACCEPT RETURNS ON GOODS THAT WE RECEIVE BACK IN A RESELLABLE CONDITION,  IN THEIR ORIGINAL, UNDAMAGED PACKAGING AND THAT HAVE NOT BEEN OPENED OR USED IN ANY WAY. ANY DELIVERY CHARGES INCURRED UNFORTUNATELY CANNOT BE REFUNDED.